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Auto

Q. How does where I live affect my premium?

A. Where your car is kept directly affects your chances of having an accident or becoming a victim of theft or vandalism. The likelihood of encountering these problems increases in larger, more densely populated cities, while such incidents remain relatively low in rural areas.

Additionally, regional insurance rates are affected by time and efficiency of police response and law enforcement, local road and traffic conditions and the quality of local medical services. Insurers even factor in the litigation rates in a given area (how many lawsuits are filed, go to trial, are settled out of court and for how much.)

Q. How do I keep my insurance company from canceling my policy?

A. Besides maintaining a clean driving record, consider investing in special safety and security features for your car. If you have been in an accident, consider taking a defensive driving course. Your insurance agent may be able to provide other tips.

Q. What happens when I loan my car to someone? Is that person covered by my policy? Am I still covered?

A. Yes. Liability and coverage for physical damage (i.e., comprehensive and collision) always follow your car. So, if a friend borrows your car and has an accident, you’re still protected against the cost of damages or injuries. Plus, if the driver of your car is insured, his/her policy will also be available to cover the cost of damages and injuries.

A. The same rules apply when you borrow someone else’s vehicle — your own insurance follows you no matter whose car you are driving. But the vehicle owner’s policy is the key coverage if you have an accident.

Q. Am I covered for natural disasters or “Acts of God”?

A. Comprehensive insurance, which covers you for fire and theft, generally covers you against damage by flood, earthquake, hail and other natural perils, except when your car is overturned (which is technically considered a collision). If you have specific concerns about the safety of your vehicle in natural disasters, contact your agent for information on catastrophic coverage.

Q. How can I challenge my insurers if they refuse to cover a claim?

A. Usually, insurers that refuse to cover a claim have a strong legal reason for doing so — even if you disagree. First, contact your agent if you feel you are being treated unfairly because your agent is your strongest advocate in insurance matters. But if it is a legal problem, you may have to hire a lawyer.

Talk to your agent if you have a problem with your insurer, and talk to your state insurance department if you want more specific information on state regulations and legal precedents.

Home

Q. Who decides what insurance to get when I make my house payment: the mortgage company or me?

A. You do. The mortgage company collects a set amount from you each month in order to protect their investment. This money is put in escrow and covers your insurance and taxes when they fall due. However, the policy is still yours and you may select the insurance you feel offers the best coverage at the best rates. In fact, if you allow the mortgage company to choose, you might well end up paying more for your homeowners insurance.

Q. What exactly does a homeowner’s policy cover?

A. “Exact” coverage is tricky to define because there are different policies and about 900 insurance companies writing most of the property/casualty business in the United States. However, 80 percent of homeowner’s policies are based on a standard form. All homeowner’s policies cover two important areas: property and liability.

These cover your structures and possessions – property insurance – and protect against personal liability. Personal liability, as its name implies, means you are legally obligated to pay money to another person for actions caused by you, your family, or your property. That liability extends to medical payments to others for injuries caused by you or your family.

Q. Are floods, earthquakes, and other natural disasters covered?

A. Most catastrophes are covered; flood and earthquake damage, however, are not covered by a standard policy and both are more common than many people realize. Check with your agent about special catastrophic policies for normally excluded conditions like floods and earthquakes.

Q. Are there exclusions I should know about?

A. There may be exclusions listed and defined in your policy such as neglect, intentional loss, “earth movement,” general power failure and even damage caused by war. If you fail to take care of your property (e.g., a leaky roof), you may not be covered. Obviously, if you intend to lose an object or damage your property, there is no coverage.

One other exclusion that can be costly is the Ordinance or Law exclusion. Building codes established by governmental bodies that drive up the cost of rebuilding or repairing after a loss occurs may not be covered by your insurance policy. Thus, if you discover when replacing damaged property that current law demands higher grade or more expensive materials than the original ones being replaced, the new materials may not be covered for the full price.

Renter

Q. How expensive is renters insurance?

A. Renters insurance is typically available for as little as $100 a year.

Q. Does my landlord’s insurance protect me?

A. Generally, no. The property owner’s insurance covers the building itself and seldom a tenant’s possessions. Clarify this with your landlord before signing a lease.

Q. Is my landlord liable if someone trips in my apartment and gets injured?

A. The owner’s policy may specifically exclude liability for something that occurs within your rented residence. You could be held liable for injury to another person or damage to another person’s property if the incident occurred within your rented residence.

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